Shipping policy

Shipping Costs

We offer worldwide shipping.

Standard Shipping: $8.99 USD
Free Shipping on orders over $100 / €100 / £85, or the equivalent amount in your local currency.

Shipping costs are automatically calculated and displayed at checkout.

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Order Processing

We aim to process all orders placed before 23:00 on the same day.

Please allow 1–3 business days for your order to be processed and prepared for shipment. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Orders are processed Monday through Friday, excluding public holidays.

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Estimated Delivery Times

Once your order has been processed and dispatched, delivery typically takes 5–9 business days, depending on your location.

Please note that delivery times are estimates and may vary due to customs procedures, local carrier delays, weather conditions, and seasonal demand.

Most orders arrive within the estimated timeframe, and many are delivered sooner.

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Tracking Your Order

All Porto Lucien orders are shipped with tracking.

Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor your shipment’s progress.

Please note that tracking information may take a few days to update after your order has shipped.

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Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost and remain the responsibility of the customer.

As customs regulations vary by country, we recommend contacting your local customs office for further information before placing an order.

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Shipping Delays

While we strive to meet all estimated delivery times, delays can occasionally occur due to factors outside our control, including customs inspections, transportation disruptions, weather conditions, or periods of high shipping volume.

We appreciate your patience and understanding should such delays occur.

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Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

Porto Lucien cannot be held responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

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Questions

If you have any questions regarding your order or shipping, please contact us at:

info@portolucien.com

FAQ

Where do you ship?

Porto Lucien ships to customers worldwide. While shipping is not available in every country, we currently deliver to a wide range of destinations across the globe.

If your location is eligible for delivery, available shipping methods will be shown at checkout.

How long does shipping take?

Each order is carefully prepared before dispatch to ensure it arrives in excellent condition.

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–9 business days depending on your location.

Estimated delivery time = Processing time + Shipping time

We offer complimentary shipping on orders over $100 USD, €100 EUR, or £85 GBP.

Shipping rates and available delivery options will be displayed at checkout before payment.

What is your return policy?

We hope you'll be delighted with your purchase. However, if you're not completely satisfied, you may return your item(s) within 14 days of delivery.

Returned items must be unworn, unused, and in their original condition with all tags attached.

To initiate a return, please contact our customer support team before sending your item back. We will provide you with the necessary return instructions.

Should you have any questions regarding your order, our team is always happy to assist.

How can I contact Porto Lucien?

Our customer support team is here to help. If you have any questions regarding your order or our products, please contact us at support@portolucien.com and we'll get back to you as soon as possible.

About Us

At Porto Lucien, we curate timeless menswear inspired by the Mediterranean — defined by effortless elegance, relaxed sophistication and a life well lived.